Shipping policy
Free Shipping
All shipments will be sent using a tracked method. Once our shipping company provides us with the tracking number, we will send you the tracking number via email. Below is the estimated delivery time to your country/region.
Estimated Delivery Time:
USA shipping only: Approximately 3-5 working weeks.
Important Note: Please note that all the mentioned delivery timeframes are based on normal conditions. Occasionally, high volumes of international shipping, especially during holidays, may cause delays. Additionally, customs in some countries may require more time for clearing and scanning incoming parcels, which can explain the difference in the estimated delivery time.
Order Processing Times:
Please note that the order processing time needs to be added to the delivery time to get the total time for you to receive your order after placing it. The order processing time is 3 to 5 business weeks, which includes quality checking, packaging, printing transport labels, and handing over your order to our shipping company for dispatch.
Order Cancellations:
Once an order starts processing, we cannot cancel it. If you wish to cancel, please email us within 5 hours of placing your order. If you email us after this window, there is a high chance we won’t be able to cancel it. However, feel free to email us at tragiang7997@gmail.com as soon as possible if you would like to cancel your order.
Undeliverable Orders:
We strive to ensure timely and secure delivery of your orders. However, please be aware of the following:
Responsibility for Delivered Packages: Once a package has been marked as “delivered” by the postal or courier service, the responsibility for its security transfers to the recipient. We are not liable for packages that are stolen or lost after delivery. We recommend choosing a secure delivery location or utilizing services that require a signature upon delivery.
Incorrect Information Provided at Order Placement: We are not responsible for shipments that have been rejected, left unclaimed at the local post office, or cannot be delivered due to incorrect name or address information provided when placing the order. In such cases, we reserve the right to charge a restocking and reshipping fee of 30–50% of the item’s cost. Therefore, please double-check your address when placing an order.
Separate Shipments:
If any items are missing from your received package, don't worry! Occasionally, we send orders in multiple or separate packages due to weight limitations and to expedite delivery once the product is in our warehouse. Just email us at tragiang7997@gmail.com, and we’ll resolve it right away. :)
Order Tracking:
Once your order is shipped, and our database is updated with your tracking number, we will email you with the online tracking information. You can use this information to track your shipment. If 6 business days have passed, and you haven’t received this email, simply email us at tragiang7997@gmail.com, and we’ll check it for you immediately